TELEPHONES

Quite simply the logistics and the cost to run a call centre for a Club of over 3.1  million members is out of the question unless we made a charge per call. Even then it would be impractical to run.

People have a habit of making a conversation much longer than it it should be, by waffling if we can use the words, about things irrelevant to the point of the discussion. For example the weather, greetings, personal trivia etc.

The next problem it that we operate such a wide variety of interests, travel product and benefits that it it would require a battery of experts available to address each query in each centre.

When you send an email inquiry it generally can be answered in around 30 seconds. You  have a record of what we have advised and we have a copy so there can be no confusion.

To put things into perspective, we get an average of 16,000 emails per day, so it would take one hell of a lot of telephonists to answer that lot at say 5 minutes a call!

Therefore we will stay with the email situation as it works. You will find that as time goes by more and more airlines and other tourism infra structure will have to adapt the same formula.